We had this Subaru on the schedule to repair some scratches on a door when the customer called with bad news, they were rear ended and now had severe damage to the back of the car. We stopped by her workplace and made some temporary repairs to make the vehicle safe to drive until we could start the repair process with the insurance company. After the customer called in the claim, we worked with the insurance company through the repair process to make sure the vehicle was fixed correctly. an additional $3000 in damage was found above the insurance company's $1500 estimate. The customer is now back to driving the vehicle looking better than ever!